Privacy Policy

Introduction

RefundRocket ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our refund materials generation service.

Information We Collect

Personal Information

• Email address (for account creation and communication)
• Name (optional, when provided)
• Payment information (processed securely through Stripe)

Case Information

• Case details (company name, purchase amount, purchase date)
• Case description and context
• Generated refund materials (emails, letters, scripts)

Technical Information

• IP address and browser information
• Usage data and analytics
• Cookies and similar tracking technologies

How We Use Your Information

• To provide and maintain our refund materials generation service
• To process payments and manage subscriptions
• To communicate with you about your account and service updates
• To improve our services through analytics and user feedback
• To ensure security and prevent fraud
• To comply with legal obligations

Third-Party Services

Supabase

We use Supabase as our database and authentication provider. Your data is stored securely in Supabase's infrastructure, which complies with industry-standard security practices including encryption at rest and in transit.

Stripe

Payment processing is handled by Stripe. We do not store or have access to your complete credit card information. Stripe is PCI-DSS compliant and handles all payment data securely.

OpenAI

We use OpenAI's API to generate refund materials. Your case information is sent to OpenAI for processing but is not used to train their models. OpenAI maintains strict data privacy and security standards.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• SSL/TLS encryption for all data transmissions
• Encrypted database storage
• Regular security audits and updates
• Access controls and authentication systems
• Secure backup procedures

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time through your account settings or by contacting us.

Your Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate information
• Request deletion of your account and data
• Opt out of marketing communications
• Export your data in a portable format

No Data Selling

We do not sell, rent, or trade your personal information with third parties for marketing purposes. Your data is only used to provide our services and as described in this Privacy Policy.

Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at: